Stoneware Support

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Stoneware Support Service Overview

Stoneware Support Services offers a variety of technical support service offerings tailored to your needs. Stoneware's support is designed to help you get the most from your Stoneware software products. Stoneware's support provides access to a knowledge base of product documentation, technical notes, white papers, and frequently asked questions.

Please feel free at anytime to contact us at or at our Toll-Free Support number 800-505-6865.

Hot Topics


Vista , Vista sp1 and XP SP3 and RDP
You must upgrade to at least 5.2.0.4 if you use Vista, Vista sp1 or XP SP3 and use RDP webapps.

Firefox and Java 1.6 fails to connect to sslvpn webapp.
Upgrading java and firefox causes sslvpn to not work due to bug in Java.

webNetwork 5.3 Notes
webNetwork 5.3 install/upgrade notes. Please read prior to doing install/upgrade.

Service Pack notes for webNetwork 5.3
What is fixed in the latest Service Pack for webNetwork 5.3

webNetwork Profiles
What types of profiles are shipped with webNetwork ?

PermGen out of memory errors
Relay slows down and console shows PermGen out of memory error.

Vista and webdav / webFolders
Microsoft separated IE from the OS and thus broke web Folders.


Support Resources

To make your user experience as simple and efficient as possible, we offer the following support resources:

Downloads & Updates
Download product updates, patches, and trial versions.


Product Documentation
Search through product documentation, online user guides, and reference materials for your various Stoneware products.


Knowledge Base
Search across our knowledge base articles for answers to your product questions.


Technical FAQ
Check out our Technical FAQ for answers to your technical questions.


Quick Start Tutorials
Quick start tutorials detail the configurations of product features, installation, and integration in just a few easy steps.