Welcome to the first software platform to merge your corporate and personal workspaces. Learn what's new in webNetwork 6.2

Support Options

Stoneware has several free and paid options available for technical support and consulting. Please feel free to contact us at support(at)stone-ware.com or call at:

webNetwork Support: 800-505-6865
LanSchool Support: 877-394-0443
International Support: 260-492-2357

LanSchool Support: Monday-Friday, 8:00am-6:30pm EST - Excludes weekends and holidays.

webNetwork/webRDP Support: Monday-Friday, 8:00am-5:00pm EST - Excludes weekends and holidays.

After hours or if all Support Technicians are currently busy with other customers you may be forwarded to voice mail. Leave your contact information and question and someone will get back with you. You may also elect to submit an Online Support Request.


Self-Service

  • Stoneware provides a free online Knowledge Base , 3rd-party applications single sign-on configuration , a FAQ and several forums with answers to many common questions.
  • Questions posted on the Blogs/Forums that benefit many customers are more likely to be responded to. Questions that are specific to your installation may be redirected to normal support means.
  • There are no guaranteed response times for self-service support.

Email Support

  • Customers may initiate a support incident request by using our online Support Request or by emailing support(at)stone-ware.com. Check the FAQ page prior to submitting your support request. Please be sure to include your product version with your question.
  • Standard support rates apply.
  • Please provide your contact information and a detailed question when submitting a support incident.

Phone Support

  • For immediate assistance call to speak to a member of the Technical Support Staff at:
    webNetwork Support: 800-505-6865
    LanSchool Support: 877-394-0443
    International Support: 260-492-2357
  • Standard support rates apply to phone support.
  • During high volume periods we may ask you for your contact information and problem description so that a Support Technician may call you back.

Consulting

  • The Stoneware Consulting team is available if you’d like dedicated assistance in upgrading or applying service packs.
  • Consulting is also available for single sign-on, forms, reporting, registration and custom application development. Please contact sales(at)stone-ware.com or call 888-473-9485 to learn more about consulting options and rates.

Incident Definition

  • An incident is defined as a question or an issue that focuses on one area of webNetwork which has prompted the need to contact support via email, phone or other means.
  • One incident may involve several interactions with Technical Support to resolve and may require multiple phone calls, emails and offline research.
  • A reasonable effort will be made to resolve the issue to the customer's satisfaction. In some cases a patch may need to be developed and a customer will need to apply this patch to fix the problem. The time it takes for this cannot be guaranteed and a workaround may be offered until a permanent fix can be found.
  • Defect/bug submission and enhancement requests will not be counted as chargeable incidents.
  • Simple support incidents requiring less than 15-minutes of our support staff's time will not be chargeable unless they are recurring on a frequent basis. If a question starts to run over the 15 minutes of free support then the Support Technician will inform the customer of their options to proceed with the incident.
Stoneware revolutionized the way we deliver IT services
— Greg Roth, Wheeler Machinery Co.
webNetwork is the face to OUR cloud
— Erik Heinrich, San Francisco Unified
Now students can access expensive engineering applications from anywhere!
— Doug Ressler, University of Utah
LanSchool is a lifesaver!
— Chris McWhertor, Grand Rapids Christian Elementary
I won't teach in a computer lab without LanSchool
— Dan Eliot, Yorba Linda High School
Helps students understand concepts and real-world skills
— Bill Cone, Northern Arizona University